There are many companies that make world class products, but unfortunately, the support services of that product let it down. But Su Kam is one company that has realized long back, that servicing a product after its purchase is as vital a facet of a good product experience, as the product itself.
Of course, the biggest prerequisite is that the product itself be of a very high standard so that it does not break down and performs reliably. But even in a near perfect product, regular maintenance and technical support is needed for it to function optimally, for a long period of time. However, this service back-up is an often sidelined element in the case of most products. While most companies do provide service set-ups, their efficacy is questionable.
Su Kam however is one brand that recognizes and has a deep understanding of how to service its products and its customers alike. The people at Su Kam know that in order to make their brand experience number one, the technical support is just as crucial as the product itself. Online Product Registration, Online Complaint Registration, real world Service Centers, Centralized Call In Center, and even general frequently asked questions on the company website; it all co exists and provides many options to cover any & every service-related eventuality that may arise. And it is this level of support expertise, that has gone a long way in bolstering the patronage Su Kam loyalists already have for the company’s products.
Here is a look at one small sample of Su Kam customers across India, who vouch not only for the product, but also this crucial service excellence from the company. From West Bengal there is Mr.Banerjee from Hooghly and Mudra Agency from Darjeeling. From Silchar in Assam there is Kali Bhundaar. From Hyderabad there is Mr.Babu and from Tenkasi in Tamil Nadu we have Power TV & Power Bank. Then from Lucknow in Uttar Pradesh there is Lucknow Service Center & Shiva Battery, and from Ranchi we have Capt.Asit Kumar. And rounding off this sample set is Kapil Sales from Indore & Mr.Sunil Verma from Ujjain, in Madhya Pradesh
A resounding testimony supporting the incredible service standards that Su Kam has developed, making their Service Mantra, a key element in the excellent brand experience that the company gives its many customers.
Mr.Banerjee – 20 N.K BANERJEE STREET, RISHRA, HOOGHLY
Mudra Agency – KALI BARI ROAD, VENUS MORE, SILIGURI
Kali Bhundaar – KALI BHANDHAR JANI GANJ
Mr.Babu – H NO- 7-26/3, RAGHVENDRA NAGAR , NACHARAM
Power TV – 97,WEST CAR ST, TENKASI
Lucknow Service Center – Su-kam Power Systems Ltd. A-435, Indra Nagar
Shiva Battery – 2/ 436 VIVEK KHAND GOMTI NAGAR
Kapil Sales Indore – 16 MAHARANI ROAD OPP SUVIDHA ELECTRICAL
Mr.Sunil Verma – ANNAPURNA POWER HOUSE 207 JAWAHAR MARG BUS STAND NAGDA
Capt.Asit Kumar – TUPUDANA ROAD, KHOJA TOLI, NAMKUM BAZAAR, H NO 27/4