“When I first joined Su-Kam I was scared and apprehensive. It was the fear of the unknown. My seniors and colleagues changed all that!”
At first look Meenakshi appears as a sweet and demure girl with a painfully shy smile. If there’s some steel in her it’s well camouflaged behind layers and layers of saccharine redolence. This young University of Delhi graduate has been working with Su-Kam since 2007. At that time Meenakshi was part of a four-member pilot batch of customer care executives working out of Su-Kam’s Nangal Rai facility. Her work pattern was set and involved software login, collection of queries from customers, generation of reference numbers and proper channelization of those queries to the concerned departments in the Company. Work was plentiful and each customer care agent would handle 250-300 calls per day. This went on for three years before the Su-Kam Customer Care office was shifted to Gurgaon. Change in location was to bring about a change in designation.
“The Mona Lisa smile” Chilling out at the Su-Kam cafeteria.
In 2010 Meenakshi found herself being offered a Sales and Marketing profile. Her new designation was Assistant, Back-Up Support. The role entailed collating data from branches regarding sales collection, travel bills, material-related expenditures and categorising them appropriately through rigorous number-crunching. In no time hard work put in was recognised by the higher echelons and Meenakshi was promoted to Executive. The new designation facilitated a widening of responsibilities and the young executive was now handling tasks pertaining to billing and solar products dispatch. Installations too were a constituent of her new job.
“Together we can” With colleagues from the Customer Care Department.”
Meenakshi was then handling her responsibilities in Sales with three fellow co-ordinators with uncanny élan. Her areas of responsibility comprised of the Western and Eastern regions in the country. Besides, she’s now also active in monitoring the solar products network of the Company.
“I’m lucky to be working for Su-Kam in such a dynamic profile where every day brings new knowledge”, Meenakshi confesses earnestly.
She acknowledges that the experience she’d gained in her avatar as a customer care executive is the most valuable of all. Her unwavering philosophy in work is that the consumer should ultimately set the norms for the Company’s future vision and in this regard a thorough knowledge of the consumer’s mind pertaining to the Company’s products is indispensable.
Today Meenakshi handles those very tasks that would initially fill her with mortal fear with enviable confidence. Billing, Collection and the working of dealerships are some such terrains that she traverses with ease. Her job profile has also coated her expertise with deep knowledge of distribution mechanisms, manufacturing intricacies, customer preferences and other myriad domains of technical knowledge.
She credits her seniors for training her on the job. In customer relations she feels that she is much indebted to the tutelage of Ms Mamta Sharma. In sales, on the other hand, she brands Harinder Singh and Samit Mitra her mentors-par-excellence.
“The rock of ages and the bedrock of life” On vacation with husband.
Recognition came calling soon enough. Meenakshi was awarded by the Company for “most calls attended in Customer Care” in 2008. Today her typical day at office starts with preparing plans for billing estimates, collection forecasts, sending the same to DM Sales, collating actual collections with the previous day’s estimates, and finally submitting the actual collection reports to the management. Then she moves on to going through travel bills, invoices and making estimates for these heads for the future.